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Marchants supplies sports equipment, physical education equipment, team apparel, school uniforms and customized garments. Services include screen printing, embroidery, twill and heat seal, digi-print, sublimation and graphic design.
Marchants serves schools, school boards, universities, colleges, teams, leagues, municipalities, community centres, camps, corporations and individual customers across Canada
Marchants carries a broad selection of leading brands, including Under Armour, adidas, Wilson, Spalding, Russell Athletic, Grey-Nicolls, Baden, Barbarian, Gildan, Fruit of the Loom, Schutt, Stormtech, TAG and Rawlings. Marchants also offers AthElite sublimated uniforms. Visit www.marchants.com/brands/ for the current brand list.
Marchants is located at 849 Progress Avenue, Toronto (Scarborough), Ontario M1H 2X4. The location is close to Scarborough Town Centre, at Progress and Markham just off Highway 401, directly across from Toyota. By TTC, take the 134B or 134C bus from Scarborough Town Centre.
Yes. Marchants School Sports Ltd. operates from Toronto, Ontario and serves customers across Canada.
Email support@marchants.com or call 1-877-439-9400. For payment and invoice matters, contact the Accounting Department at 1-877-439-9400, extension 260.
Yes. Account managers are assigned by region and by organization. Contact Customer Service with your school or organization name and location and you will be put in touch with the account manager responsible for your area.
Call 1-877-439-9400 or email support@marchants.com immediately. An address change may be possible before shipment, but it cannot be guaranteed because some orders ship quickly. If the order has already been delivered to the incorrect address, it must be returned to the Marchants warehouse before it can be reshipped. The customer is responsible for any additional shipping charges. If the product cannot be recovered, a replacement order must be placed at the customer's expense. Use Chat with Us if you need additional assistance.
Use the Order Status section on the Marchants website or contact Customer Service with your order number and the email address used to place the order. Email support@marchants.com or call 1-877-439-9400 Use Chat with Us if you need additional assistance.
Some products are stocked in the Marchants warehouse, while others must be transferred from a supplier. Large equipment, customized products, backordered items and institutional orders may require additional processing time. Marchants will contact you when a delay or availability issue affects your order
Supplier timing varies by product and supplier. When Marchants does not already have the stock, it generally takes approximately 10 to 14 business days to receive the product from the supplier from the date the order is placed. ETA updates are communicated as they are received.
Tracking information is normally sent when the order ships. Check your junk or spam folder if you do not see it. Contact Customer Service with your order number when tracking information has not been received.
Contact Marchants immediately. Some orders are processed or shipped shortly after they are placed, so changes and cancellations cannot be guaranteed. Customized products may not be cancelled after artwork approval or production has begun. Use Chat with Us if you need additional assistance.
Contact Customer Service before the order is processed. It may not be possible to add products to an existing order, and a separate order may be required.
Provide your Marchants order number and the email address used to place the order. If the order was placed by a school board through a purchase order or an account manager, provide the purchase-order number, the contact person and the approximate order date instead.
Yes. Marchants may offer a comparable item so the order can ship complete. If the substitute costs less, the difference is refunded. You can also choose to wait for the original item or request a refund.
Customer Service sets a follow-up on every open order, normally checking again about seven days after the last update and more frequently on long-running orders, until the order is completed.
Orders are charged at the time the order is placed. Orders paid by purchase order or cheque are excluded from this.
An order is placed on hold when a balance is owing or required information is missing. Common reasons are an added item, name-and-number decoration that was requested but not paid for, a freight charge on an oversized shipment, or a missing purchase-order number or budget code. Customer Service will contact you with the amount owing and a payment link.
Contact Marchants as soon as possible if you need to add decoration or another service to an existing order. Changes may be possible before the order is processed, but they cannot be guaranteed after production or customization has started. Use Chat with Us to confirm whether the order can still be updated.
Order confirmation and shipping updates are sent after the order has been processed, not on the same day it is placed. Stock and shipping information can change within the first 24 hours.
When part of an order is in stock and part must come from a supplier, the available items are shipped first and the remaining items follow once they are received. Customer Service will advise you of the expected timing for the second shipment.
Marchants will contact you. The discontinued item is either replaced with a comparable product or cancelled and refunded in full. A refund normally shows on your statement in about five business days.
Stocked products normally arrive within three to five business days. Delivery may take longer during busy seasons or when a product must be ordered from a supplier. Supplier-sourced products may take up to ten business days or longer. Customer Service will advise you when a known delay affects your order.
Shipping charges are based on the size and weight of the order and the delivery destination. Freight shown during checkout for large, heavy or oversized products may be an estimate. Marchants will contact you if the final freight charge is different.
Free shipping applies only when it is included in a specific offer, product or customer arrangement. Large, heavy or oversized products and deliveries to remote locations may be excluded.
Yes. Pickup is available from the Marchants showroom at 849 Progress Avenue, Toronto, Ontario M1H 2X4. Wait for a confirmation email or phone call before visiting. Product availability cannot be guaranteed before Marchants confirms that the order is ready.
Same-day pickup cannot be guaranteed. Contact Marchants before ordering to confirm that the product is available and can be prepared in time.
The customer is responsible for the original shipping charge, the return shipping charge and any applicable reshipping charge. The order can be reshipped after it has returned to the Marchants warehouse
Selected products may be available for delivery to the United States, but US orders cannot be placed through the Marchants website. Contact Customer Service to confirm product eligibility and arrange the order. Product, supplier and contractual restrictions apply, and most apparel products cannot be shipped to the United States.
Yes. In addition to shipping charges, US orders may be subject to brokerage fees charged by the freight company, customs duties, taxes and other applicable import charges. Some orders over $200 may incur a brokerage fee. Charges depend on the products, order value and destination. Marchants will notify the customer of known additional shipping charges before the order is shipped whenever possible.
Delivery time depends on the product. Equipment held in stock is normally shipped within about two business days. Items that must come from a vendor warehouse can take a couple of weeks. Apparel and made-to-order items generally take around four weeks and can take longer during busy months.
Marchants ships website orders within Canada. Selected products may be available for delivery to the United States through Customer Service; see the dedicated US-order information for eligibility, restrictions and applicable charges.
No. Delivery estimates are based on supplier timelines, which can change, so Marchants gives an estimated range rather than a guaranteed date. If you have a firm event or season deadline, tell Customer Service when you order so the timeline can be checked before you commit.
Add the items to your cart, enter the Marchants Toronto address (849 Progress Avenue, Toronto, ON M1H 2X4) as the ship-to and bill-to address, choose cheque by mail or credit card as the payment method, and place the order. Customer Service will then contact you with a shipping quote and the final total before processing.
Some large products are shipped directly from the supplier's warehouse rather than from the Marchants warehouse. Customer Service will confirm this when quoting freight on large equipment.
An item that is temporarily out of stock and must arrive from the supplier's warehouse normally takes about seven to ten business days. The order is shipped as soon as the product becomes available.
A non-stock item must be ordered from the supplier's warehouse and normally takes about ten to fifteen business days.
A made-to-order item normally takes about four weeks for the manufacturing process, with shipping time after that.
Check that the address, and particularly the Province or State field, is entered correctly. Because of the size and weight of certain products, the system may also be unable to calculate shipping online. Contact Customer Service at 1-877-439-9400 or support@marchants.com for a manual quote.
Customer Service requests a freight cost from the shipping manager for your address and order. The freight is then added to your order, the order is placed on hold, and you are emailed the freight cost and a payment link for the balance. The order proceeds once payment is received.
Marchants is a sports equipment and apparel wholesaler. Product prices are set below general market rates and do not include the cost of shipping the way some major retailers do, so the shipping charge reflects the minimum the carriers charge. Marchants uses the most economical shipping method available.
For most standard orders the checkout charge applies. For large, heavy or oversized products, and for some destinations, the amount shown is an estimate and Customer Service will confirm a firm rate before the order ships.
All of Canada is serviceable. Shipping cost varies significantly by destination, and remote areas cost considerably more to reach.
Contact Customer Service with the product name, SKU, required quantity and required delivery date. Some products displayed online may be available from a supplier rather than immediately available in the Marchants warehouse.
Availability can change before an order is processed, particularly for supplier-sourced products. Marchants will contact you if a product is backordered, discontinued or unavailable and will discuss replacement, partial-shipment or refund options.
Review the product title and description for the package quantity. Contact Marchants with the SKU before ordering when the quantity is unclear. Use Chat with Us if you need additional assistance.
Review the product specifications and available sizing guides. For a recommendation, provide the user's age, activity, competition level, required size, indoor or outdoor use and any existing equipment that the product must fit.
Provide the brand, model number, measurements and photographs of the existing equipment. Compatibility should be confirmed before ordering replacement parts, basketball components, volleyball systems, scoreboard accessories and other installed equipment.
Replacement parts may be available for products sold by Marchants. Send the original product SKU, brand, model number and photographs of the required part to Customer Service.
Installation is not included unless it is specifically stated in the product description or quotation. Confirm installation requirements before purchasing large or permanently installed equipment.
Marchants may be able to source additional sporting goods and equipment through its supplier network. Send the brand, model, specifications, quantity and required date to Customer Service or your sales representative.
Provide the product name or SKU, the quantity required, the date you need it, and the full shipping address including postal code. Shipping cannot be estimated without the destination.
Customer Service will contact you with the options: wait for the item on backorder, accept a comparable substitute, or receive a refund for that item. Where a substitute costs less, the difference is refunded.
Yes. Customer Service will check the details with the product specialist and follow up. Specifications are not estimated or guessed.
Yes. Contact Marchants with the type of equipment you need, intended location, available space, delivery address, quantity and budget. For replacement or compatible equipment, also provide the existing brand, model number, measurements and photographs. Marchants can help identify suitable options and confirm product, shipping and installation requirements.
Review the size chart provided with the applicable apparel item before ordering. Sizing can vary by product, brand and garment style, so youth and adult sizes should not be treated as exact equivalents. If you need help, provide the product name or item code to Customer Service.
Review the product description and specifications for information about recommended use, location, size and compatibility. If suitability is unclear, contact Marchants with the item code and details about where, how and by whom the product will be used. Customer Service can confirm the available product information before you order.
Yes. Provide the age of the users, the activity, the level of play, the quantity and any budget, and Customer Service or the product specialist will recommend suitable products.
Institutional and volume pricing may be available depending on the products, quantities and customer account. Request a formal quotation so that pricing, availability and freight can be confirmed. Use Chat with Us if you need additional assistance.
Provide your organization or school name, contact information, product names and SKUs, quantities and sizes, delivery address and postal code, required delivery date, customization requirements, and any purchase-order or tender requirements. Send the request to support@marchants.com or your Marchants sales representative. Use Chat with Us if you need additional assistance.
Yes. Contact Customer Service with the product list or screenshots of the cart. Include your organization, delivery address, quantities and required date so that pricing, stock and freight can be confirmed. Use Chat with Us if you need additional assistance.
Purchase orders may be accepted from approved schools, school boards, municipalities and institutional customers. Account approval and payment terms must be confirmed with Marchants before the order is submitted.
Some school-board and institutional orders require a valid budget code before they can be processed. Provide the budget code to Customer Service as soon as possible to avoid delaying the order.
Yes. Contact Customer Service with the order number and the billing information required by your organization.
Use the dedicated online store provided for your school. For Central Peel Secondary School uniforms, visit www.schooluniforms.ca/CPS. Contact Marchants when you do not know your school's ordering link.
Yes. Marchants supports bulk orders and dedicated online stores for schools, teams, leagues and organizations. Provide your organization name, estimated quantities, required dates and customization needs. Marchants will connect you with the account manager responsible for your area. Use Chat with Us if you need additional assistance.
Marchants needs the name of the school, the name of the school board, the name, email and telephone of the accounts-payable contact, the name, email and telephone of the purchaser or agent, and the address and telephone number of the school.
Logging in with the email address linked to your account displays the contract or special pricing assigned to your school or school board. Prices shown before you log in are standard prices.
A purchase order or budget code is required when the order is paid by purchase order or cheque at checkout. Some boards apply this strictly. If the order is paid by credit card, a purchase order is not required.
The order cannot be processed until the code is supplied. Customer Service will contact you to request it. Provide it as soon as possible so the order is not delayed.
Some boards have negotiated agreements with Marchants that include free shipping or tender discounts on qualifying orders. Where an agreement applies, the shipping charge or discount is adjusted on the order and any difference already paid is refunded. Contact Customer Service to confirm whether your board has an arrangement.
Have ready the colour you want, the brand and budget, the sizes required and the split between men's, women's and unisex, the decoration method you want (full-front screen print, digital print, direct to film or embroidery), and whether you need personalised names and numbers.
Not always. Some items are already priced at set rates and no further discount is available. On other bulk orders special pricing may be possible. Request a quotation with the products, quantities and required date so it can be reviewed.
Bulk-order pricing is confirmed with the manager or product specialist and Customer Service normally comes back within a day or two. Provide a contact number and confirm the email address to use.
Customer Service prepares the quotation, adds the shipping quote, saves it as a PDF and emails it to you. Ask if you need taxes or freight shown separately.
Marchants provides custom team uniforms and apparel using screen printing, embroidery, twill and heat seal, digi-print, sublimation and other decoration methods. In-house graphic design support is also available.
Minimum quantities depend on the garment, brand and decoration method. Request a quotation with the product, sizes, quantities, artwork and required delivery date.
Turnaround time depends on product availability, quantity, decoration method, artwork approval and the time of year. Confirm the production schedule during the quotation process.
Yes. Marchants sends an artwork approval before producing customized apparel. Carefully review all names, numbers, colours, logos, spelling and placement before approving the proof.
No. Customized products are not returnable or exchangeable because they cannot be resold after decoration. Marchants provides an artwork approval before production to confirm the requested design.
Visit www.marchants.com/design to upload your logo and review the decoration options available.
Customisation is available on the economy range such as Gildan and on brands including Under Armour, adidas and Champion. Tell Customer Service your brand preference and budget when requesting a quotation.
Current pricing is shown with the applicable decoration items and options. Review the available selections for the garment or decoration service you are ordering. If the required option or price is unclear, contact Customer Service through Chat with Us.
Yes. Marchants carries out its decoration work in-house, for teams and organisations of any size.
Call 1-877-439-9400 and speak with a Customer Service representative. Marchants also provides in-house graphic design support.
Marchants offers full-front screen printing, digital print, direct to film, embroidery, twill and heat seal, digi-print and sublimation. Customer Service will advise which method suits your garment, quantity and artwork.
Yes. Products in new or like-new condition may be returned or exchanged within 30 days of receiving them. Customized or custom-made products are not returnable or exchangeable. Contact Customer Service before returning a product.
Yes. The customer is responsible for the return shipping cost. The original shipping charge is also non-refundable unless Marchants confirms otherwise as part of a specific resolution.
Email support@marchants.com within 72 hours of receiving the product. Include your order number and clear photographs of the damaged product and shipping packaging. Marchants will arrange a replacement as soon as possible or discuss other options, including a refund when appropriate.
Contact Customer Service immediately with the order number, packing slip and photographs of the products received. Marchants will investigate and provide the appropriate replacement or resolution.
For equipment that must fit an existing setup, such as volleyball nets, replacement parts and mats, confirm measurements, model numbers and compatibility with Customer Service before ordering. This avoids a return and any restocking fee.
Contact Customer Service before returning any product so the return can be authorised and the correct return address confirmed. Returns sent without contacting Marchants first may be delayed.
Marchants accepts Visa, Mastercard, American Express, PayPal and Apple Pay. Institutional customers should contact Marchants regarding approved invoicing or purchase-order arrangements.
Make an invoice payment online at www.Marchants.com/Pay. Enter your Marchants order or invoice number when submitting the payment. For payment assistance, contact the Accounting Department at 1-877-439-9400, extension 260.
Contact the Accounting Department at 1-877-439-9400, extension 260, to provide payment information securely by phone. You can also pay online at www.Marchants.com/Pay using your order or invoice number. Marchants will process the order after payment is received.
A refund is returned to the original credit card. Please allow approximately five to ten business days for it to appear on your statement, depending on your financial institution. Use Chat with Us if you need additional assistance.
Confirm that all required billing and shipping fields are complete. Refresh the page, try a private browser window or use another browser. If the problem continues, email Customer Service with a screenshot of the error, the products being ordered and the delivery postal code.
Use the password-reset option and confirm that you are using the correct email address. School-board and institutional users should contact Marchants if their assigned account credentials are not working.
Enter the code during checkout before submitting the order. Promotions may have date, product, customer or minimum-purchase restrictions. Contact Customer Service when a valid code is not accepted.
Cheque payment is available to approved institutional customers and is not offered to retail customers. Orders paid by cheque must be prepaid before shipping. Make the cheque payable to Marchants School Sports Ltd. and send it to 849 Progress Avenue, Toronto, ON M1H 2X4.
Marchants charges at the time the order is placed, so payment is taken before shipment. If part of the order is on backorder, Customer Service will confirm the expected shipping timeline.
Yes. Call the Accounting Department at 1-877-439-9400, extension 260, with your order number to pay securely by phone.
Pay online at www.Marchants.com/Pay and enter your order number and the amount owing, or call Accounting at 1-877-439-9400, extension 260. The order is held until the balance is paid.
No. Marchants does not offer an instalment or down-payment facility. Customer Service can provide a full quotation including shipping and taxes so you know the total cost in advance.
No. Marchants does not operate a trade-in program.
Select a shipping method first, then apply the coupon code at the very last step of checkout. Applying the code before choosing a shipping method will not remove the shipping charge.
Marchants reviews checkout failures logged on the website and Customer Service follows up where an email address was entered. Marchants can calculate the shipping manually, send you a quote, place the order from its end and email you a payment link.
Yes. If the website will not complete the order, Customer Service can prepare the order manually, confirm the shipping cost and send you a payment link at www.Marchants.com/Pay.
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